Experienced & Competent Staff Trained and Certified Engineers & Technical Personal Comprehensive Project Management Capacities 24/7 Customer Support Capabilities to headlining Comply Turnkey Installation Clearly Defined Process &Procedures to handle Exigencies Consultative and Pro-Active Approach

Preventive and timely planned maintenance maximizes the availability of medical devices. Professional inspections as per manufacturer’s instruction guarantee reliable adherence to international quality standards. Preventive service increases the operational readiness of technical medical equipment’s and increases the up time of the machine. Increased transparency due to complete preventive service history. Technical support hotline provides Level 1 online support and Level 2 on site support. Level 3 Manufacturer support: Experts quick response to solve the critical problems. Service Contracts.

SERVICE & CUSTOMER CARE

Customer care and support has been at the forefront in ensuring customer delight across our vast installed base for all our business verticals spread across the country. Lightning quick responses, swift diagnosis, smart resolution and reduced downtimes are the trademarks for which we are known.

This vertical is responsible for planning and implementing solutions along with warranty support, maintenance solutions, training and professional solutions for all technologies represented by us.

INTRODUCTION

Sheltar Trading – Medical & Scientific Division is having certified & qualified Engineering and IT consultants to provide comprehensive pre-sales & after sales services and technical supports. Technical team is qualified with professional training certificates by different modality manufacturer under their product portfolios.

CORE STRENGTHS

Experienced & Competent Staff
Trained and Certified Engineers & Technical Personal
Comprehensive Project Management Capacities
24/7 Customer Support
Capabilities to headlining Comply Turnkey Installation
Clearly Defined Process &Procedures to handle Exigencies
Consultative and Pro-Active Approach

PRE-SALES & IMPLEMENTATION:

During the pre-sales and implementation phase, Sheltar Trading – Medical & Scientific Division provides wide range of services, starting from Engineering and Medical Equipment designs to technical supports and training that requires during the implementation.

AFTER-SALES SERVICES

Avoid unexpected failures in advance: After all, it’s better to prevent an emergency than to find yourself ill-prepared. The inspection of a device at predefined intervals includes a performance test as per the maintenance plan, the preventive replacement of parts and a service report. Sheltar Trading – Trading Medical & Scientific division provides A to Z customer support and services under their portfolio.

SERVICE PORTFOLIO

Preventive and timely planned maintenance maximizes the availability of medical devices.
Professional inspections as per manufacturer’s instruction guarantee reliable adherence to international quality standards.
Preventive service increases the operational readiness of technical medical equipment’s and increases the up time of the machine.
Increased transparency due to complete preventive service history.
Technical support hotline provides Level 1 online support and Level 2 on site support. Level 3 Manufacturer support: Experts quick response to solve the critical problems.
Service Contracts.

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SERVICE & CUSTOMER CARE